問題を報告する

技術的な問題や困難があれば、いつでもお手伝いします。

既知の問題をチェックする

If you encounter an issue, as a first step, check if it is already known. If the issue is known, you don’t need to report it—just track its status. There are two different ways to check known issues and track their status:

• Global: To check if TaxDome is fully functional at the moment, go to status.taxdome.com . This page also warns you about scheduled maintenance in advance.

• Localized: To check more minor issues related to particular features, go to the Opened Bugs page . There, you can also see when approximately the issues will be resolved—if the status is In Development, the bug will be fixed very soon.

ウェブポータルから問題を報告する

We appreciate hearing from you. If you’ve encountered a bug, please let us know by clicking Help in the top navigation bar. Then click Bug report.

A chat box will open in the lower-left corner—include as much detail about the issue as possible.

Upon completion, you’ll receive an email with the report summary and a submission ID. Use the ID to track the issue.

After submitting a bug report, follow these steps:

1. 設定 設定]に進み、[ファーム設定]タブを開きます。

2. In the Editor access section, toggle on Allow the support team to log In with owner-like permissions, then click Save.

This setting can be toggled on by a firm owner or admin .

Windowsアプリの問題を報告する

TaxDome Windows アプリケーションの改善にご協力ください。

1. Click three dots in the top right corner or right-click anywhere on the title bar and select Report an issue.

2. Describe the problem and click Send. The logs will be collected and sent automatically.

私たちのサポートチームがすべてを確認し、返信を送ります。

モバイルアプリの問題を報告する

TaxDome モバイルアプリのバグをお知らせいただくには、画面右上のクエスチョンマークヘルプボタンをクリックし、次に バグを報告する。

This will take you to the bug report form. Fill it out, including as much information as you can.

ご登録が完了しましたら、サポート・チームがお客様のフィードバックを確認し、回答を返信いたします。